Our website address is: https://horseandstyle.co.za.
Returns and Exchanges
If the customer is not satisfied with their product in any way, Horse and Style gives them 7 days in which they may return or exchange their item.
Please note, however, that Horse and Style is unable to provide a refund for any items that appear to be soiled or damaged, or used in any way.
In addition, no refund or exchanges can be obtained on items that have been ordered with embroidery or during a sale or is the last of its kind or part of limited stock items. Courier/Delivery Fee will not be refunded when requesting a refund or exchange.
Change of free items or bonus products is not allowed. If returned the customer will not receive any monetary or material compensation for them as per the company policy.
Only exchanges for an item to a different size will take place. The customer is allowed to exchange for another colour or product if it is available.
If Horse and Style is unable to provide the size the customer require, the customer will be contacted and offered another size or credit in our shop or website for the customers’ usage. For exchanges the customer has to make it clear which size they require.
The customer must cover the cost of return postage if the exchange falls outside of the 14 day period, however, Horse and Style will send the customer replacement free of charge, once per order. If the customer ask for further exchanges, Horse and Style will charge normal flat rate charges as per the website. The customer should allow 7-10 days for Horse and Style to process their return and send out a replacement.
The customer may return any item as long as the products are in the same condition and packaging in which they were sent out. The customer must cover the cost of return postage. It is important to inform the finance department whether the customer wishes to have refunded money to be transferred directly back to your bank account. If the customer would like the refunded money to be transferred directly back to their bank account they should please provide Horse and Style with your bank account number, bank name and branch code on the refund form which you can obtain from the Finance Department. You should allow 7-10 days for Horse and Style to receive the customer return and process the customer return and refund the customer accordingly.
We do not use the NATIONAL POST OFFICE’S SERVICES.
NO PICK-UPS OR DEALINGS WITH THE POST OFFICE WILL BE AUTHORISED.
The right to obtain a refund is valid where products have been found to be damaged, faulty or incomplete upon delivery. We reserve the rights for having minor differences in product colors and details. If the customer have any doubts regarding those details (also regarding limited stock and embroidery orders), we advise the customer to contact our customer service before placing an order. Minor product detail differences and slight changes in colours do not justify as a claim. Apply common sense.
The quality of the product in relation to the price that was paid will determine whether a worn out product is eligible for refund.
Photos will be requested before authorising a return form to be filled in. The return should only be provided to the customer once we have established that their return falls within the policy periods, and conditions.
We reserve the right for the customer to allow 7-10 days for Horse and Style to process their return and compensate them accordingly.
Lost return or exchange parcels and unclaimed orders
Please note that if return or exchange parcel is lost when being sent back to Horse and Style, the customer will only be compensated if the customer have the postal tracking code for the shipment.
If the customer embroidery order is returned unclaimed to Horse and Style, we will contact the customer by email, telephone and mail. The customer have rights to get their embroidery items sent out once more. If Horse and Style cannot reach them within 14 days, they will be invoiced for the item and return/administration costs. Item will be disposed.
3 for 2
If a product that is part of the 3 for 2 promotion gets returned, the promotion discount will not apply anymore. The Price of the free product will be deducted from the refunded amount.
If you are in an outlying/farm area and couriers struggle to find you, you can always select the pick-up from Postnet option. Kindly remember to insert the Postnet Name and adress nearest to you.
Please note that shipments cannot be delivered to post box addresses.
It is a door-to-door courier service and thus we need a physical address either of your workplace, or your home.
Please feel free to track your order once you have received your tracking number on email from our warehouse on the link provided.
Any queries regarding website orders can be emailed to firstname.lastname@example.org
For all expedited deliveries via Courier, the Courier is responsible for delivering the package on time. Certain circumstances can arise where the Courier is unable to deliver expedites on time due to weather, remoteness of location, etc. All efforts will be made by Horse and Style to ensure that packages arrive on time as ordered, but we cannot guarantee delivery time.
We have a separate policy were it concerns leather products. We give clients 4 weeks from the day of purchase to send back any faulty leather products for inspection by our team. If this product has been damaged, soiled or it is normal wear and tear, we reserve the right to no replace it.
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